mber+ Customer Post-Checkout Form

Overview

The Customer Post-Checkout Form feature in mber+ allows clients to collect feedback from customers immediately after an order is completed.

The form is displayed on the Order Completion page and can be configured as:

• Optional – customers may choose to skip
• Mandatory – customers are prompted to complete the form before continuing

Note: If a customer closes the browser or navigates away, submission cannot be enforced.

Feedback submitted through the post-checkout form is captured and available via mber+ reporting

Key Concepts

Term	Description
Post-Checkout Form	A feedback form shown after order completion
Question	A single prompt displayed to the customer
Free Text Input	Text-based response field (currently supported)
Submission	A completed feedback response

Feature Scope

Current Capabilities

• Display feedback form after order completion
• Support multiple questions
• Support free text input questions
• Configure form as optional or mandatory
• Capture and store customer responses
• Feedback available via reporting

Future Enhancements (Out of Scope)

• Checkbox / multi-select questions
• Rating / score questions
• Dropdown selection

Customer Experience

When the Form Appears

• Displayed on the same screen as the order completion page
• Shown immediately after checkout is completed
• Customer sees order confirmation and feedback form together

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Optional Form Behaviour

• Customer may:

• Submit feedback

• Skip the form
• Skipping allows customer to continue without submitting and redirected to home page

Mandatory Form Behaviour

• Customer is prompted to complete the form
• Submission is required to continue
• Browser exit or tab close cannot be prevented

Form Structure

Questions

• Clients can configure multiple questions per form

• Each question:

• Is displayed sequentially or as a list

• Accepts a free text response
• All questions are free text input only (current scope)

Input Type (Current)

Input Type	Supported
Free Text	✅ Yes
Checkbox	❌ Future
Rating	❌ Future
Dropdown	❌ Future

Client Configuration

Form Setup (Dev efforts required)

Clients can choose:

• Enable or disable the post-checkout form
• Choose whether the form is optional or mandatory
• Define multiple free-text questions
• Update or remove questions as needed

Submission & Data Handling

• Feedback is captured per order

• Each submission is linked to:

• Order

• Customer (if available)
• Date and time
• Partial or abandoned responses are not saved

Reporting

Customer feedback submitted through the post-checkout form is available via mber+ reporting for client review.

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Summary

The mber+ Customer Post-Checkout Form provides a simple and effective way for clients to:

• Collect customer feedback immediately after purchase
• Ask multiple open-ended questions
• Choose between optional or mandatory participation
• Review feedback via mber+ reporting

This feature enables valuable post-purchase insights with minimal impact on the checkout flow.